Privacy Policy & Disclaimers

FloatWell Privacy Policy 

Information We Collect

Depending on how you interact with FloatWell, we may collect the following categories of information:

Personal and Contact Information

• Name, email address, telephone number, mailing address, and date of birth when requested.

Appointment and Transaction Information

• Appointment history, services purchased, membership status, packages, gift certificates, and payment transaction details.

• Information necessary to process purchases, manage memberships, and provide customer support.

Health and Wellness Information

• Information you voluntarily provide through intake forms, consultations, health questionnaires, consent forms, or other interactions concerning your wellness services.

• Information about health conditions, medications, allergies, physical limitations, treatment goals, and other health-related details when relevant to a service.

Communications and Marketing Information

• Messages, inquiries, feedback, and other communications you send to us.

• Your preferences and consent status for promotional emails or text messages.

• We collect only the information reasonably necessary for our business purposes, subject to applicable law.
   

How We Use Information

We may use personal information to:

• Schedule, confirm, modify, and manage appointments.

• Provide requested services and administer memberships and packages.

• Process payments and maintain business records.

• Review information relevant to service eligibility, safety, and informed consent.

• Respond to questions, concerns, and customer service requests.

• Send appointment reminders, service updates, and administrative communications.

• Send promotional emails or text messages when permitted by law and consistent with your preferences and consent.

• Operate, maintain, secure, and improve our website and booking systems.

• Detect, investigate, and prevent fraud, misuse, security incidents, or other unlawful activity.

• Comply with legal obligations and protect our legal rights.

We will not use consumer health data for additional purposes beyond those disclosed in our Consumer Health Data Privacy Policy without obtaining consent when required by law.

​

How We Share Information

We may share personal information with the following categories of recipients when reasonably necessary for the purposes described in this policy:

Service Providers: Companies that help us operate our business, such as our website hosting provider, appointment scheduling and booking platform, payment processors, customer relationship management systems, email and text messaging providers, analytics providers, and information technology vendors.

Professional Advisers: Attorneys, accountants, insurers, and other professional advisers when necessary for legitimate business purposes.

Legal and Regulatory Authorities: Government agencies, courts, law enforcement, or other parties when disclosure is required or permitted by applicable law.

Business Transactions: A successor, purchaser, or other relevant party in connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.

We do not sell personal information in exchange for money. We also do not sell consumer health data. Any sharing of consumer health data is subject to the additional requirements and limitations described in our separate Consumer Health Data Privacy Policy. We do not share personal information with third parties for their own independent marketing purposes unless permitted by law and appropriately disclosed.

 

Cookies and Website Technologies

Our website and third-party services may use cookies, pixels, analytics tools, or similar technologies to operate the website, understand website traffic, measure advertising performance, or improve your experience.

Depending on the technologies implemented on our website, these tools may collect information about your browser, device, and interactions with our website.

You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect website functionality.

We will obtain consent where required for cookies or other tracking technologies. We will not use tracking technologies in a manner that violates applicable privacy laws, including restrictions relating to consumer health data.
 

Email and Text Communications

If you provide your email address or telephone number, we may contact you about appointments, purchases, memberships, or other service-related matters.

Where permitted by law, we may also send promotional messages if you have provided the required consent.

You can unsubscribe from promotional emails using the unsubscribe link in the message. You can opt out of marketing text messages by replying STOP when supported by the messaging program. Standard message and data rates may apply.

Opting out of promotional communications will not necessarily stop essential administrative messages relating to an appointment, transaction, or active membership.

We will honor applicable consent and opt-out requirements and will not condition the purchase of a service on consent to marketing text messages where prohibited by law.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide services, administer our business, meet legal and accounting requirements, resolve disputes, enforce agreements, and protect our rights.

Retention periods vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy rights.

Consumer health data may be subject to additional rights under Washington's My Health My Data Act, as described in our separate Consumer Health Data Privacy Policy.

To submit a privacy request, contact us using the information below. We may need to verify your identity before fulfilling a request.

We will respond to requests in accordance with applicable law.

Third-Party Websites and Services

Our website may contain links to third-party websites or services, including appointment booking platforms, payment processors, and social media platforms.

Those third parties may collect and process information under their own privacy policies. FloatWell is not responsible for the independent privacy practices of third-party websites or services.

Please review their policies before submitting personal information through those services.

Children's Privacy

Our website and online services are not directed toward children for independent use.

If a parent or legal guardian arranges a service for a minor, we may collect information reasonably necessary to administer the appointment, assess service suitability, obtain required consent, and comply with applicable law.

We handle minors' information in accordance with applicable privacy and consent requirements.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

The updated policy will be posted on our website with a revised effective date. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact us at:

FloatWell Spa
Email: info@floatwellspa.com
Phone: 360-718-8510
 

------------------------------------------------------------------------

Consumer Health Data Privacy Policy
 

What Is Consumer Health Data?

Consumer health data generally includes personal information that identifies or is reasonably linkable to a consumer and relates to the consumer's past, present, or future physical or mental health status, subject to the definitions and exceptions in applicable law.

Depending on the information involved, this may include information about health conditions, symptoms, medications, health-related treatment, wellness goals, and services sought because of a person's health or physical condition.
 

Categories of Consumer Health Data We May Collect

Depending on the services requested and the information you choose to provide, we may collect the following categories of consumer health data:

• Health and Wellness Information: Information about health conditions, symptoms, medications, allergies, physical limitations, and other health-related information voluntarily provided through intake forms, questionnaires, consultations, or consent forms.

• Service and Treatment Information: Information concerning wellness services requested, considered, or received, including information associated with float therapy, red light therapy, cryotherapy, infrared sauna, massage, and other applicable wellness services.

• Health-Related Preferences and Goals: Wellness objectives, physical comfort concerns, or other information related to a service you are considering or receiving.

• Health-Related Inferences: Inferences derived from information you provide or from your interactions with FloatWell, but only where we actually generate or use such inferences.

The categories collected will depend on the service and the information requested or provided. We do not intend to collect every category listed above from every consumer.
 

Sources of Consumer Health Data

We may collect consumer health data from:

• You, when you complete an intake form, questionnaire, consent form, or consultation.

• Your communications with our staff concerning a service.

• Your interactions with our booking platform or other systems, when those interactions reveal information that qualifies as consumer health data.

• A parent, legal guardian, or authorized representative, where permitted by law.

• Service providers acting on our behalf, where permitted by law and consistent with applicable consent requirements.

We do not intentionally obtain consumer health data from additional sources except as permitted by applicable law and our disclosed practices.
 

Why We Collect and Use Consumer Health Data

Depending on the information involved, we may collect and use consumer health data for the following purposes:

• To review information relevant to service eligibility, contraindications, safety precautions, and informed consent.

• To provide and administer requested wellness services.

• To communicate with you about a service you have requested.

• To maintain appropriate service, consent, and business records.

• To respond to questions or concerns about your services.

• To comply with applicable legal obligations and protect our legal rights.

• To maintain the security and proper functioning of our systems.

We will not use consumer health data for purposes that are incompatible with the purposes disclosed in this policy without obtaining any additional consent required by law.

 

Categories of Consumer Health Data We Share

Depending on our actual practices, we may share relevant consumer health data with the following categories of recipients:

• Booking and Business Software Providers: Providers that operate appointment scheduling, customer management, intake forms, or related business systems.

• Communications Providers: Providers that deliver service-related emails, text messages, and other communications.

• Information Technology and Hosting Providers: Providers that maintain the systems used to store or process relevant information.

• Professional Advisers: Legal counsel, insurers, or other advisers when necessary and permitted by law.

• Government Authorities or Other Parties: Where disclosure is required by law or otherwise permitted under applicable law.

We will identify any additional categories of recipients or specific affiliates as required by law.

We do not sell consumer health data.

We will not share consumer health data for purposes requiring consent without first obtaining the consent required by applicable law.
 

Consumer Health Data Privacy Rights

Subject to applicable law, consumers may have the right to:

• Confirm whether FloatWell is collecting, sharing, or selling their consumer health data.

• Access their consumer health data, including a list of third parties and affiliates with whom it has been shared, as provided by law.

• Withdraw consent for the collection or sharing of consumer health data where applicable.

• Request deletion of consumer health data, including deletion from relevant archives and backups where required by law and subject to applicable exceptions.

Consumers may exercise applicable rights by contacting us using the information below.

Privacy Contact: info@floatwellspa.com
Business: FloatWell Spa
Mailing Address: 315 NE 192nd Ave. #304, Vancouver, WA 98684

Please identify your request as a consumer health data privacy request. We may need to verify your identity or authority to act on behalf of another person.

We will process requests within the timeframes required by applicable law. If we deny a request, we will provide information about available appeal rights where required.

Consent and Withdrawal

Where required by law, FloatWell will obtain the necessary consent before collecting, using, or sharing consumer health data.

You may withdraw consent where applicable by contacting us through the methods described above.

Withdrawal of consent may affect our ability to provide certain services when the relevant information is reasonably necessary for those services. We will explain any applicable limitations and handle your request in accordance with the law.
 

Data Security and Retention

We use reasonable safeguards designed to protect consumer health data against unauthorized access, use, disclosure, or loss.

We retain consumer health data only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, regulatory, recordkeeping, and other obligations.

Changes to This Policy

We may update this policy as our services, data practices, or legal obligations change.

If we intend to collect, use, or share additional categories of consumer health data or use that data for additional purposes, we will provide the disclosures and obtain the affirmative consent required by law before proceeding.

 

Contact Us

For questions or requests relating to consumer health data privacy:

FloatWell Spa
Email: info@floatwellspa.com
Mailing Address: 315 NE 192nd Ave. #304, Vancouver, WA 98684​

​​​

------------------------------------------------------------------------
 

FloatWell Disclaimers and Terms of Use 
​

General Wellness Disclaimer

FloatWell provides wellness, relaxation, recovery, and personal care services. Unless expressly identified and provided as a medical service by an appropriately licensed professional, our services are not medical care and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided on this website, through our marketing materials, or by our staff for general informational purposes is not a substitute for advice, diagnosis, or treatment from a qualified healthcare professional.

Individual experiences and results may vary. Any benefits described on our website are not guarantees of a particular outcome.

You should consult your healthcare provider before beginning a new wellness service if you have a medical condition, take medication, are pregnant, or have concerns about whether a service is appropriate for you.

Do not disregard professional medical advice or delay seeking medical care because of information you read on our website or receive in connection with our wellness services.

 

Service-Specific Safety and Contraindications

Different wellness services carry different risks and may not be appropriate for everyone.

Float therapy, red light therapy, cryotherapy, infrared sauna, massage, compression therapy, IV services, and other services offered by FloatWell may have individual contraindications, precautions, or potential adverse effects.

You are responsible for providing accurate and complete information requested for service screening and consent. Please inform the appropriate FloatWell staff member of relevant health conditions, medications, allergies, pregnancy, recent injuries, or other circumstances that may affect your suitability for a service.

FloatWell may request additional information, recommend that you consult a qualified healthcare professional, modify a service where appropriate, or decline or discontinue a service when reasonably necessary for safety or legal compliance.

Please follow all service instructions and promptly notify staff if you experience discomfort or other concerning symptoms during a session.

This general disclaimer does not replace service-specific safety information, informed consent, or written acknowledgments that may be required before a particular service.

Individual Results and Health Claims

Results from wellness services may vary based on individual circumstances, service protocols, frequency of use, and other factors.

Descriptions of potential benefits are informational and should not be interpreted as promises of specific results.

FloatWell does not guarantee weight loss, pain relief, improved athletic performance, changes in body composition, disease prevention, or any other particular health outcome.

Any health-related claims made by FloatWell are intended to be consistent with applicable law and the evidence supporting those claims.

 

No Emergency or Substitute Medical Care

FloatWell's website and general wellness services are not intended for emergency medical situations.

If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.

Do not use FloatWell services as a substitute for medical evaluation, treatment, or follow-up recommended by your healthcare provider.

 

Website Information and Availability

We make reasonable efforts to keep our website information accurate and current. However, service descriptions, prices, promotions, availability, and other information may change.

We do not guarantee that the website will always be available, uninterrupted, error-free, or free of harmful components.

To the extent permitted by applicable law, FloatWell disclaims responsibility for errors or omissions in general website content. Nothing in these terms excludes liability that cannot legally be excluded.

 

Appointments, Payments, Memberships, and Packages

Appointments, memberships, packages, promotions, and purchases may be subject to additional terms presented at the time of booking or purchase.

Those terms may address payment obligations, recurring billing, cancellation deadlines, expiration dates, refunds, scheduling, missed appointments, and other applicable conditions.

By purchasing a membership or package, you agree to the terms disclosed to you at the time of purchase, subject to applicable law.

Please review the applicable terms before completing your purchase. If these Terms of Use conflict with a specific agreement or mandatory legal requirement, the applicable agreement or law will govern to the extent of the conflict.

 

Third-Party Services and Links

Our website may contain links to third-party websites or use third-party booking, payment, or communication services.

FloatWell does not control all third-party websites or services and is not responsible for their independent content, availability, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

 

Intellectual Property and Website Use

Unless otherwise indicated, website content created or owned by FloatWell, including text, graphics, photographs, logos, and branding, is protected by applicable intellectual property laws.

You may access and use our website for lawful personal purposes. You may not copy, reproduce, distribute, exploit, or misuse protected content without permission, except as permitted by law.

You agree not to use the website for unlawful purposes, attempt unauthorized access, interfere with its operation, or misuse its forms or communication systems.

 

Limitation of Liability

To the extent permitted by applicable law, FloatWell is not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of this website.

Nothing in these Terms of Use waives or limits liability for negligence, gross negligence, intentional misconduct, statutory violations, or other liability where such waiver or limitation is prohibited by law.

These website terms are not a substitute for a separate informed consent form, service-specific waiver, or other agreement where one is appropriate or legally required.

 

Changes to These Terms

We may revise these Terms of Use from time to time. Changes will be posted on this page with an updated effective date.

Your continued use of the website after revised terms are posted constitutes acceptance only to the extent such acceptance is legally effective. Where affirmative consent is required, we will obtain it as required by law.

 

Governing Law

These Terms of Use are governed by applicable laws of the State of Washington, without regard to conflict-of-law principles, except where another law is required to apply.

Nothing in these terms limits any rights or remedies that cannot legally be waived.

 

Contact Information

For questions about these Terms of Use, contact:

FloatWell Spa
Email: info@floatwellspa.com
Mailing Address: 315 NE 192nd Ave. #304, Vancouver, WA 98684